Part-time Operations Supervisor-TIC
2 weeks ago
Job Summary
This role is responsible for the supervision of Slots or Tables, depending on daily work assignment. The Supervisor will ensure internal controls, government regulations, and department policies and procedures are followed at all times.
Key Responsibilities
- Monitor games, player tracking, and reports large buy-ins/cash-outs, table swings, and suspicious play or behavior.
- Perform opening and closing procedures for tables.
- Ensure the integrity of the gaming floor by adhering to government regulations, internal controls, and department policies and procedures.
- Responsible for various department and company development/initiative projects, including promotional ideas and increasing headcount.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
- Resolve customer disputes, provide comps if necessary, and report irregularities, disputes, and suspicious activities.
- Verify jackpots and provide payment, complete regulatory paperwork, and track players.
- Responsible for securing assets during emergencies, such as fire alarms or power failures.
- Participate in team member training and maintain effective communication with staff regarding policy changes.
- Provide leadership, direction, and mentoring to dealers/slot attendants through daily coaching and feedback.
- Supervise the Promotions booth and provide quality service to guests.
- Issue rewards based on programs and maintain the Player's Club Database.
- Execute all promotional activities and respond to guest inquiries.
- Complete sales for tournaments and special events through Micro's.
- Develop and cultivate strong working relationships with stakeholders, including guests, ownership, team members, vendors, and regulators.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
- Manage other initiatives as required.
Requirements
- High School Diploma.
- Minimum 1 year of supervisory experience in guest service, with a minimum of 6 months in a Dual Rate Dealer Supervisor role.
- Ability to successfully obtain a Gaming License.
- Experience in coaching and developing team members.
- Extensive knowledge of table games and slot operations, including rules and procedures.
- Proven organizational skills.
- Computer knowledge of Word and Excel.
- Bilingual (English/French) is an asset but not required.
Work Environment Considerations
- Work within a 24/7 operation with the ability to work flexible hours when required.
- Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.
-
Part-time Operations Supervisor-TIC
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThis role is responsible for the supervision of Slots or Tables, depending on daily work assignment. The Supervisor will be responsible for ensuring internal controls, government regulations, and department policies and procedures are followed at all times.Key ResponsibilitiesMonitor games, player tracking, and reports large buy ins/cash outs,...
-
Part-time Operations Supervisor-TIC
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThis role is responsible for the supervision of Slots or Tables, depending on daily work assignment. The Supervisor will be responsible for ensuring internal controls, government regulations, and department policies and procedures are followed at all times.Key ResponsibilitiesMonitor games, player tracking, and reports large buy ins/cash outs,...
-
Chef de Partie-TIC Specialist
4 days ago
Gananoque, Ontario, Canada CB Canada Full timeJob Title: Chef de Partie-TICWe are seeking a highly skilled and experienced Chef de Partie-TIC to join our culinary team at Shorelines Casino Thousand Islands. As a key member of our kitchen staff, you will be responsible for preparing high-quality dishes and providing exceptional customer service.Key Responsibilities:Prepare and cook a variety of dishes to...
-
Chef de Partie-TIC Specialist
3 days ago
Gananoque, Ontario, Canada CB Canada Full timeJob Title: Chef de Partie-TICWe are seeking a highly skilled and experienced Chef de Partie-TIC to join our culinary team at Shorelines Casino Thousand Islands. As a key member of our kitchen staff, you will be responsible for preparing high-quality dishes and providing exceptional customer service.Key Responsibilities:Prepare and cook a variety of dishes to...
-
Site Auditor-TIC
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThe Site Auditor-TIC is a key role within Great Canadian Entertainment, responsible for overseeing the work of the Audit team and ensuring adherence to company policies and procedures. This position requires strong leadership and communication skills, as well as the ability to motivate and lead by example.Key ResponsibilitiesSupervise the work of...
-
Site Auditor-TIC
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThe Site Auditor-TIC is a key role within Great Canadian Entertainment, responsible for overseeing the work of the Audit team and ensuring adherence to company policies and procedures. This position requires strong leadership and communication skills, as well as the ability to motivate and lead by example.Key ResponsibilitiesSupervise the work of...
-
Part-time Security Officer-TIC
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryUnder the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company's assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures,...
-
Part-time Security Officer-TIC
3 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryUnder the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the company's assets while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures,...
-
Dual Security Supervisor
2 weeks ago
Gananoque, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly motivated and experienced Security Supervisor to join our team at CB Canada. As a key member of our security team, you will be responsible for ensuring the safety and security of our employees, guests, and assets.Key ResponsibilitiesLeadership and Supervision: Provide guidance and oversight to security personnel, ensuring...
-
Dual Security Supervisor
2 weeks ago
Gananoque, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly motivated and experienced Security Supervisor to join our team at CB Canada. As a key member of our security team, you will be responsible for ensuring the safety and security of our employees, guests, and assets.Key ResponsibilitiesLeadership and Supervision: Provide guidance and oversight to security personnel, ensuring...
-
Dealer Supervisor 2-TIC
2 weeks ago
Gananoque, Ontario, Canada CB Canada Full timeJob SummaryUnder the general direction of the Gaming Manager, Table Games, this position is responsible for overseeing the day-to-day activities of table games operations in the Salon/Salon Premium area while establishing a safe and welcoming work environment for all team members. Provides input on performance evaluations and assists with the implementation...
-
Security Officer
1 week ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryWe are seeking a Part-time Security Officer to join our team at Great Canadian Entertainment. As a Security Officer, you will be responsible for ensuring the safety and security of our team members, guests, and facilities.Key ResponsibilitiesMonitor and report any security incidents or concernsEnforce access controls and maintain a secure...
-
Security Officer
1 week ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryWe are seeking a Part-time Security Officer to join our team at Great Canadian Entertainment. As a Security Officer, you will be responsible for ensuring the safety and security of our team members, guests, and facilities.Key ResponsibilitiesMonitor and report any security incidents or concernsEnforce access controls and maintain a secure...
-
Gaming Revenue Supervisor
2 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThe Site Auditor-TIC Manager is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. This role ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports Great Canadian's learning environment while establishing a safe and welcoming work...
-
Gaming Revenue Supervisor
3 weeks ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timeJob SummaryThe Site Auditor-TIC Manager is responsible for supervising the work of the Audit team, reviewing and balancing gaming revenues and volumes. This role ensures adherence to the Company's policies and procedures, motivates and leads by example, and supports Great Canadian's learning environment while establishing a safe and welcoming work...
-
Motel Operations Supervisor
1 week ago
Gananoque, Ontario, Canada Bhagyalaxmi Hospitality Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Motel Managing Supervisor to join our team at Bhagyalaxmi Hospitality Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring that our guests receive exceptional service and that our facilities are maintained to the...
-
Motel Operations Supervisor
1 week ago
Gananoque, Ontario, Canada Bhagyalaxmi Hospitality Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Motel Managing Supervisor to join our team at Bhagyalaxmi Hospitality Inc. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring that our guests receive exceptional service and that our facilities are maintained to the...
-
Site Auditor-TIC
5 days ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timePosition SummaryThis role is responsible for overseeing the Audit team, ensuring adherence to company policies and procedures, and promoting a positive work environment. The successful candidate will have a strong background in administration and casino operations, with a focus on leadership and customer service.Key ResponsibilitiesLead the Audit team in...
-
Site Auditor-TIC
5 days ago
Gananoque, Ontario, Canada Great Canadian Entertainment Full timePosition SummaryThis role is responsible for overseeing the Audit team, ensuring adherence to company policies and procedures, and promoting a positive work environment. The successful candidate will have a strong background in administration and casino operations, with a focus on leadership and customer service.Key ResponsibilitiesLead the Audit team in...
-
Culinary Team Member
2 weeks ago
Gananoque, Ontario, Canada CB Canada Full timeJob Title: Chef de Partie-TICShorelines Casino Thousand Islands is seeking a skilled and experienced Chef de Partie-TIC to join our culinary team. As a key member of our kitchen staff, you will be responsible for preparing high-quality dishes and ensuring exceptional customer experiences.Key Responsibilities:Prepare soups, sauces, and special food items to...
