Senior Human-Centred Design Expert

2 weeks ago


Edmonton, Alberta, Canada Intellex Systems Full time
Job Description

We are seeking a highly skilled Senior Human-Centred Design Expert to join our team at Intellex Systems.

About the Role

This is an exciting opportunity to work as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects contemplated by this SOW.

Key Responsibilities:
  • Integrate human-centred design methods into program review and digital transformation projects to enhance efficiency in use for staff and easy access to services for citizens.
  • Analyse and document project outcomes to identify gaps, opportunities, and solutions across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.).
Mandatory Requirements:
  • A minimum of two years' experience with service design research and outputs.
  • Experience working as a Service Designer in a cross-functional team to deliver a digital service, including service prototyping.
  • One year of experience planning, observing, analysing, and reporting on usability testing of production or prototype systems.
  • Experience working with change management, policy changes, staffing changes, or other organisational change as part of service transformation and implementation.
  • Experience planning, conducting and analysing findings from, creating representations of, and reporting on qualitative field research.
  • Experience planning, conducting and analysing findings from, creating representations of, and reporting on co-design workshops with service users.
Benefits

This full-time position offers a competitive salary range of $90,000 - $110,000 per annum, based on experience. In addition, you will have the opportunity to work on exciting projects, collaborate with a talented team, and develop your skills in human-centred design.

The role is remote, with occasional travel within Alberta required for field research and user interviews. You will be responsible for providing a computer and software capable of accessing client computer systems for both remote and onsite work.

If you are passionate about human-centred design and want to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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