Senior Service Experience Designer

5 days ago


Edmonton, Alberta, Canada Intellex Systems Full time

About the Role

We are seeking a highly skilled Senior Service Experience Designer to join our team at Intellex Systems. As a key member of our design team, you will be responsible for delivering high-quality service design solutions that meet the needs of our clients.

Responsibilities

  • Develop and implement human-centred design methods to drive digital transformation and program review projects.
  • Analyse project outcomes to identify efficiency improvements and easy access to services for citizens.
  • Conduct user and employee experience analysis across multiple channels and identify gaps, opportunities, and solutions.

Mandatory Requirements

  • Minimum two years of experience in service design research and outputs.
  • Proven experience working as a Service Designer on large-scale projects similar in size and complexity to ours.
  • Experience leading cross-functional teams to deliver digital services, including service prototyping.
  • One year of experience planning, observing, analysing, and reporting on usability testing of production or prototype systems.
  • Experience working with change management, policy changes, staffing changes, or other organisational change as part of service transformation and implementation.
  • Experience planning, conducting and analysing findings from qualitative field research.
  • Experience planning, conducting and analysing findings from co-design workshops with service users.

Salary Estimate

The estimated salary for this role is between $60,000 to $100,000 per annum, depending on experience.

About Intellex Systems

We are a dynamic company based in Edmonton, Alberta, dedicated to delivering innovative solutions to our clients. Our team is passionate about creating positive experiences for citizens and employees alike.



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