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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada 11203568 Canada Inc Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at 11203568 Canada Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Technical Support: Respond to users experiencing difficulties with computer systems, consult user guides, technical manuals, and other documents to research and implement solutions.
  • Training and Advice: Provide advice and training to users in response to identified difficulties, collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • System Support: Participate in the redesign of applications and other software, provide business systems, network, and Internet support to users in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 to less than 7 months, permanent position, 35 hours per week, English language.