Multilingual Accounts Receivable and Collections Specialist

6 days ago


Greater Toronto Area, Canada Stella-Jones Full time

At Stella-Jones, we are seeking a highly skilled Multilingual Accounts Receivable and Collections Specialist to join our team. As a leading producer of industrial pressure-treated wood products in North America, we take pride in manufacturing and distributing high-quality products across the continent.

The successful candidate will be responsible for processing cash deposits in a timely manner, reconciling unapplied payments, performing daily reviews of delinquent accounts, and handling reconciliation and adjusting entries as required.

Cash Processing: The ideal candidate will process incoming payments by verifying and entering transactions from bank lockbox, EFT, local deposits, and other applicable payment methods. They will also reconcile payment transactions and the Accounts Receivable Ledger to ensure all payments are accounted for and properly posted.

Customer Dispute Resolution & Collections: The specialist will perform daily reviews of assigned delinquent accounts, investigate all invoices that are past due, and liaise with internal and external stakeholders to identify the underlying cause of unpaid invoices. They will work with appropriate teams to gather documents to assist in payment or customer dispute resolution and maintain all documentation related to payment disputes.

Other Responsibilities:

  • Assist with completion of master data forms for the creation and adjustment of new and existing customer accounts
  • Handle customer inquiries and process credit card payments in both French and English as required
  • Determine if orders should be released and escalate to the credit analyst for additional review if necessary

To succeed in this role, you must have a College Diploma or equivalent in accounting or business-related field, minimum 3-5 years of related experience, and proficiency in English and French, spoken and written. You should possess effective interpersonal and communication skills, attention to detail, problem-solving, and prioritization abilities. Strong accounts payable knowledge and intermediate computer skills (Microsoft Office, SAP) are also essential.

We offer an attractive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits such as extended health and dental coverage, life insurance, accidental death & dismemberment, short-term and long-term disability coverage, and a retirement program with a generous company match. As a valued employee, you will also enjoy access to career advancement opportunities and a supportive work environment that values diversity and inclusion.


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