Customer Service Manager

3 weeks ago


Midland, Ontario, Canada Comfort inn Full time

Job Title: Guest Service Supervisor

Job Summary: We are seeking a Guest Service Supervisor to join our team at Comfort Inn. As a key member of our staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Supervise and coordinate the work of guest service staff to ensure that all guests receive excellent service.
  • Prepare and submit reports on guest satisfaction and staff performance.
  • Assist guests with special needs and provide support to ensure their stay is comfortable and enjoyable.
  • Requisition materials and supplies as needed to maintain a high level of service.
  • Train and develop staff in job duties, safety procedures, and company policies.

Requirements:

  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Flexibility to work varied shifts, including evenings and weekends.

Benefits:

  • Permanent employment opportunity.
  • 35 hours per week.
  • English language of work.

Support for Newcomers and Refugees:

  • We welcome applications from newcomers and refugees who are looking for a new challenge.
  • We offer support with foreign credential recognition and help with settling into our community.


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