Customer Service Representative

2 weeks ago


Midland, Ontario, Canada The Salvation Army Full time

The Salvation Army is seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Midland Thrift Store.

As a Customer Service Representative, you will play a key role in providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of the store.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Process customer transactions accurately and efficiently, handling cash, credit card, and debit transactions.
  • Sort and price donated items, maintaining a high level of organization and presentation of merchandise.
  • Assist with visual merchandising, including window displays and store layouts, to attract customers and create an inviting shopping environment.
  • Maintain a safe and clean store environment, adhering to health and safety protocols and procedures.
  • Work collaboratively with colleagues and volunteers to achieve store goals and objectives.

Requirements:

  • Secondary school diploma or equivalent required.
  • Minimum three months of prior retail experience, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and volunteers.
  • Basic math skills and ability to handle cash and credit transactions accurately.
  • Ability to work in a fast-paced environment, with flexibility to adapt to changing circumstances.

The Salvation Army offers a competitive compensation package, including opportunities for advancement and professional development.



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