Learning and Development Facilitator III

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly experienced Learning and Development Facilitator III to join our team at The Toronto-Dominion Bank (Canada). As a key member of our organization, you will be responsible for leading the facilitation of complex leadership and capability learning and development solutions.

Key Responsibilities
  • Lead the facilitation of most complex leadership and capability learning and development solutions, acting as a specialized subject matter expert at the program and function level.
  • Contribute to the development of the facilitation function through train-the-trainer programs, mentoring, and coaching.
  • Facilitate timely, high-quality, consistent, creative, leading-edge learning solutions for most complex and multi-business/organization-wide facilitated solutions.
  • Facilitate more strategic conversations with leaders at multiple levels, using facilitation and adult learning expertise to structure and facilitate these interactions.
  • Proactively look for ways to enhance learner experience and engagement.
  • Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups.
  • Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience.
  • Demonstrate effective, polished, and professional delivery, presentation, and facilitation skills to audiences.
  • Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations.
  • Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans.
  • Lead partnerships with relevant internal and external stakeholders/committees/boards, etc. to provide consultation and advice on learning programs, strategies, options, and assessments for special initiatives and broad business changes.
  • Provide input, counsel, and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation, and management, to ensure the end-user and facilitator perspective is reflected.
  • Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; providing expert-quality facilitation of strategic facilitation sessions.
  • Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization.
  • Consult, coach, and partner with senior leaders who deliver program content to enable readiness, capability, and comfort in the classroom environment.
Requirements
  • Undergraduate degree.
  • 7+ years of relevant experience.
  • 3+ years of executive-level facilitation experience.
  • People manager experience is required.
  • Relevant Learning & Development certification is an asset.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

We are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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