Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client contact centre, you will be responsible for providing exceptional service to our business clients, ensuring their needs are met and exceeded.
Key Responsibilities- Answer phone calls from business clients and provide timely and effective support
- Analyze client needs and advise on the best solutions and digital products
- Follow compliance and fraud prevention rules
- Work collaboratively with the team to achieve business objectives
We offer a comprehensive benefits package, including competitive compensation, health and wellness programs, flexible group insurance, and a generous pension plan. Our dynamic work environment and cutting-edge collaboration tools foster a positive employee experience.
About UsWe are the National Bank of Canada, a bank with a human touch that stands out for its bold approach, entrepreneurial spirit, and passion for people. We offer a wide range of financial services for individuals, businesses, and clients with specific needs, both domestically and internationally.
Requirements- Some post-secondary education with relevant experience
- Customer service experience
- Ability to identify business opportunities
- Fluency in English (spoken/written)
We are a bank that puts people first, with a mission to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We welcome all candidates and offer a barrier-free workplace to all employees.
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