Risk Management Assistant

2 days ago


Burnaby, British Columbia, Canada Brainhunter Systems Ltd Full time

About Pacific Blue Cross

We have been British Columbia's leading benefits provider for over 80 years, delivering health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

The Job

We are searching for a permanent Executive Assistant, Consumer Escalations and Compliance to join our Risk and Compliance team. As a key member of the team, you will provide professional administrative support to the Chief Compliance and Risk Officer (CCRO) and help form strategic decisions about customer complaint resolution.

Key Responsibilities

  • Track KPIs and reporting of consumer complaint resolutions
  • Monitor regulatory licensing requirements for staff
  • Prepare executive and Board reports for the CCRO
  • Schedule and manage Internal Risk Committee meetings
  • Oversee and monitor the status of open complaints and adherence to policy and processes

Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience in the Life and P&C insurance industry or as an Executive Assistant
  • Minimum of 1 year experience successfully managing sensitive or complex consumer escalations
  • Demonstrated proficiency in MS Office software, including Outlook, Word, Excel, and PowerPoint
  • Post-secondary coursework in an administrative program or relevant field
  • Professional experience in customer service for Life and P&C insurance

Benefits

Pacific Blue Cross offers a comprehensive compensation and benefits package, including paid vacation time, hybrid work environment, generous benefits, and education allowance.


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