Plumbing Industry Sales Representative

3 weeks ago

Vancouver, British Columbia, Canada Universal Supply Co Full time
Job Title: Outside Account Manager

At Universal Supply Co, we are seeking a highly motivated and experienced Outside Account Manager to join our team. As an Outside Account Manager, you will be responsible for developing and maintaining strong relationships with our customers in the plumbing industry.

Key Responsibilities:
  • Visit customer offices, shops, and job sites to assess their business needs and develop strategies to grow our sales and market share.
  • Prospect and identify new customers, and work with our Credit Team to facilitate payment of all accounts receivable.
  • Lead and own the sales process, including producing sales call reports, territory planning, and growth targets.
  • Analyze customer data to develop and execute strategies to profitably grow our market share.
  • Process orders, quotes, job packages, and other sales functions required.
  • Investigate and resolve customer issues, and address short payments and returns in a timely fashion.
  • Work with our Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer's business that might affect their credit standing.
  • Develop and oversee implementation of strategic vendor programs designed to profitably grow our business.
  • Understand and follow all safety regulations at all customer locations and at our Profit Centre.
  • Support our Customer Service Representatives and all Profit Centre activities as part of our team.
Qualifications:
  • College and/or University degree or equivalent experience.
  • Must have plumbing industry experience.
  • A minimum of 2 years of experience with customer service or inside sales.
  • Valid driver's license with a clean driver's abstract.
  • Proficient in the use of Microsoft Office software.
  • Outstanding customer service and verbal communication skills.
  • Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer.
  • Ability to gain comprehensive knowledge of our products and value-added services.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects.
  • Ability to learn and operate our applicable software system used to process orders.
Preferred Skills:
  • Experience using Infor M3 and Eclipse.

We offer a competitive salary, benefits, and profit sharing, as well as great mentors and on-the-job training. We are committed to diversity, equity, and inclusion in our workplaces and welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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