Plumbing Industry Sales Representative

2 weeks ago

Vancouver, British Columbia, Canada EMCO Corporation Full time

Job Summary

As a key member of the EMCO Corporation team, the Outside Account Manager will be responsible for developing and maintaining strong relationships with customers to drive profitable sales growth. This role requires a strong understanding of the customer's business needs and the ability to identify opportunities for growth and expansion.

Key Responsibilities

  • Visit customer offices, shops, and job sites to assess their business needs and develop strategies for growth and expansion.
  • Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects.
  • Lead and own the sales process, including producing sales call reports, territory planning, and growth targets.
  • Analyze customer data and develop strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre.
  • Process orders, quotes, job packages, and other sales functions as required.
  • Investigate and resolve customer issues, address short payments and returns in a timely fashion, and exceed customer expectations.
  • Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer's business that may affect their credit standing.
  • Develop and oversee the implementation of strategic vendor programs designed to profitably grow the business and participate in vendor trade shows and industry conventions.
  • Understand and follow all safety regulations at all customer locations and at the Profit Centre.
  • Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team.

Qualifications

  • College and/or University degree.
  • Must have plumbing industry experience.
  • A minimum of 2 years of experience with customer service or counter sales.
  • Valid driver's license with a clean driver's abstract.
  • Proficient in the use of Microsoft Office software.
  • Outstanding customer service and verbal communication skills.
  • Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer.
  • Ability to gain comprehensive knowledge of product and value-added services.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects.
  • Ability to learn and operate the applicable software system used to process orders.

Preferred Skills

  • Experience using Infor M3 and Eclipse.

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, a career with a solid, stable company with strong core values, participation in our pension plan with employer contributions, work-life balance, and flex time.

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