Fan Experience and Security Team Lead

1 week ago

Edmonton, Alberta, Canada Rogers Place Full time
Lead the Way in Fan Experience

As a Supervisor within our Fan Experience and Security team at Rogers Place, you will play a vital role in creating unforgettable moments for our guests.

Our vision is to be a World Leader in Sports & Entertainment, and we're looking for passionate team players who share our enthusiasm. If you have previous security, customer service, leadership, and supervisory experience, we want to hear from you

Your Key Responsibilities:
  • Welcoming Environment: Greet fans with our Signature Approach, making them feel welcome and valued.
  • Safety and Security: Promote a safe, kind, and welcoming environment, ensuring the well-being of all guests, employees, and staff.
  • Training and Development: Provide training to security personnel on event-specific procedures, emergency response protocols, and communication techniques.
  • Oversight and Supervision: Oversee Event Security Agents and Fan Experience Hosts during events, ensuring high-quality service and safety standards are met.
  • Crowd Dynamics: Understand and skillfully manage crowd behavior, responding promptly and appropriately to any incidents or emergencies.
  • Reporting and Incident Management: Assist with event reporting and incident reporting, ensuring quality documentation is completed in a timely fashion.
Requirements and Qualifications:
  • Security License: Hold a valid Alberta SSIA Security License.
  • First Aid Certification: Possess valid First Aid, CPR/AED, or equivalent certification (e.g., St. John's, Red Cross, Emergency Medical Planning Canada – GMCC).
  • ProServe and ProTect Certifications: Be able to obtain or already hold ProServe and ProTect certifications through AGLC.
  • Communication Skills: Demonstrate proficient written and oral skills.
  • Emergency Response: Ability to proactively handle emergency and high-stress situations.
About Our Opportunity:

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as benefits and opportunities for professional growth.

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