Ecommerce Portfolio Manager

1 month ago

Kitchener, Ontario, Canada Sonova Full time
About the Role

We are seeking a highly skilled Ecommerce Manager to join our team at Sonova. As a key member of our Commercial Excellence framework, you will be responsible for managing the day-to-day activities of our global Ecommerce portfolio.

Key Responsibilities
  • Manage and support the rollout and delivery of commercial marketing campaigns to all eStores globally, including launch and pre-order activities.
  • Train local Group Company teams on Ecommerce best practices and pilot new tools/features that will contribute to commercial excellence activities.
  • Ensure HI product listings and content on eStores globally are aligned with global and local business processes.
  • Collect and manage customer feedback to ensure our Ecommerce user experience aligns with customer needs and follows UX best practices.
  • Manage the coordination, triaging, and prioritization of business requests with global, local, and IT teams to ensure timelines are met.
  • Liaise with Corporate or local IT to identify ongoing technical issues that impact sales growth in this channel and follow up to resolution.
Requirements
  • Bachelor's Degree in business or technology or equivalent work experience.
  • Professional development in B2B Ecommerce, digital marketing, or digital solutions a strong plus.
  • 5+ years' experience in B2B Ecommerce, digital marketing, or B2B2C web and portal development.
  • Software, web, and mobile software development a strong plus (HTML, CSS, JS) highly preferred.
  • Experience as a collaborator who can work across operating styles and bring together multiple perspectives.
  • Experience in modern methodologies around innovation and digital (lean, agile).
About Sonova

Sonova is a leading provider of innovative hearing care solutions. We are a team on a mission to help people enjoy the delight of hearing. Our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license), and Unitron – develop, manufacture, and distribute solutions that push the limits of technology and redefine the future of our industry.

We prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management.

We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

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