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Guest Service Manager

1 month ago

Fox Creek, Canada Foxwood Inn & Suites Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Foxwood Inn & Suites. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and leading a team of staff to deliver outstanding results.

Key Responsibilities
  • Lead and manage a team of 3-4 staff members to achieve excellent customer service and operational standards.
  • Assist clients/guests with special needs and provide a high level of service to ensure customer satisfaction.
  • Coordinate, assign, and review work to ensure efficient operations and effective use of resources.
  • Hire and train staff in job duties, safety procedures, and company policies to ensure a high-performing team.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure a well-stocked and efficient operation.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a supervisory or leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.