Store Sales Associate
2 weeks ago
About the Role
As a Key Holder at La Senza, you will play a vital role in leading the store's selling effort and operational execution. You will be responsible for ensuring exceptional customer experiences and driving profitable top-line sales. Your primary goal will be to drive personal sales by demonstrating and coaching La Senza selling behaviors to create a high-performance selling culture with the team and achieve store sales goals.
Key Responsibilities
- Drive profitable sales growth through segment ownership and support the management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences.
- Support the management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives.
- Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with customers.
- Consistently lead the La Senza selling model with confidence, passion, and expertise for the brand.
- Promote and display teamwork across all zones to ensure the customer's journey is seamless.
- Manage and resolve customer relations issues.
- Assist the management team in creating/communicating action plans that optimize results, execute operational activities, and control payroll budget and expenses.
- Responsible for opening/closing procedures such as processing end-of-day paperwork, cash management, and daily sales reconciliation.
- Follow standard operating procedures, including damages, transfers, and other compliance-related items, including supporting the physical inventory process and other store strategies to reduce shrink.
- Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell-down strategies.
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide.
- Lead with professionalism and behaviors guided by the company values.
Requirements
- Ability to foster an environment of exceptional customer service and optimize the Company selling model.
- Ability to effectively delegate, follow up, and communicate with all levels of the organization.
- Ability to coach, develop, and partner with management team on performance management.
- Business acumen with strong strategic and analytical skills.
- Previous management or supervisory experience.
- Schedule flexibility to include evenings, weekends, and holidays.
- Ability to manage complex and competing priorities through time management and organizational skills.
- Professional demeanor that reinforces brand and company standards.
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