Ski and Snowboard Repair Specialist

7 days ago

Golden, Canada Resorts of the Canadian Rockies Full time
Job Summary

We are seeking a highly skilled and experienced Ski and Snowboard Repair Technician to join our team at Resorts of the Canadian Rockies. As a key member of our repair shop team, you will be responsible for ensuring the highest level of quality and service for our guests.

Key Responsibilities
  • Oversee procedures for repair shop products and services, including ski/snowboard tuning, major repairs, and machinery maintenance.
  • Advocate for health and safety, ensuring a clean and safe working environment.
  • Conduct ongoing training with repair shop staff to ensure consistent, quality repairs and service.
  • Supervise repair staff to ensure high levels of efficiency and output with an emphasis on guest service and sales.
  • Assist in staff scheduling, orientation, training, and delegation of tasks.
  • Provide an exceptional level of customer service through direct interaction, sales, and service.
  • Assist guests with sizing and fitting of appropriate rental equipment for comfort and safety.
  • Manage labor costs by assigning tasks and setting schedules for employees.
  • Maintain inventory of shop tools and supplies.
  • Maintain rental equipment and track maintenance history for gear.
  • Ensure documentation for repairs is properly and completely processed, filed, and archived.
Requirements
  • Extensive experience with tuning and major repair of ski and snowboard equipment.
  • Familiarity with Wintersteiger machine operation, including base grinder, stone grinder, and ceramic disk edge finisher.
  • Basic knowledge of outdoor equipment, recreation, ski, or related retail shops.
  • Experience with ski and snowboard rentals, including waiver delivery and describing safe use of equipment.
  • Proficiency in MS Office (Word, Excel, and Outlook) and Point of Sale (POS) applications.
  • Previous experience effectively managing or supervising a team.
  • Passion for mountain culture, skiing/snowboarding, and the resort environment.
What We Offer
  • A staff season's pass for Kicking Horse Mountain Resort.
  • Deals available to access other ski resorts.
  • A competitive wage with seasonal accident insurance.
  • Discounts on food, retail, rental, lessons, hotels, friends & family tickets, and more.
  • Ride breaks.
  • Pro deals.
  • Staff events.
  • An amazing work environment – meet great people who share a passion for the mountain lifestyle.

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