Counter Sales Representative

4 weeks ago


Grande Prairie, Canada EMCO Corporation Full time
Counter Salesperson Job Description

We are seeking a skilled Counter Salesperson to join our team at EMCO Corporation.

Key Responsibilities:

  • Provide exceptional customer service to walk-in customers.
  • Support customers by answering questions, picking, and entering orders.
  • Assist customers who purchase material at the Profit Centre counters.
  • Research products for customers and provide recommendations.
  • Drive sales growth through counter merchandising and product promotion.
  • Enter, pick, and pack sales orders generated at the counter.
  • Maintain and clean the counter area, including merchandising displays.
  • Inform the buyer when stock levels are low.
  • Follow up on backorders with vendors and provide customers with accurate delivery dates.
  • Process returns and warranty claims, including paperwork in compliance with procedures.
  • Navigate and find solutions for customer concerns and complaints.

Requirements:

  • Grade 12 diploma or equivalent; college and/or university degree an asset.
  • A minimum of 2 years of experience in customer service or counter sales.
  • Outstanding customer service and verbal communication skills.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Ability to learn and operate the applicable software system used to process orders.
  • Experience working in a fast-paced environment.
  • Intermediate math skills with a strong attention to detail.
  • Ability to learn how to operate material handling equipment.

Preferred Skills:

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre.
  • Ability to use the Internet to problem-solve and find alternative solutions for customers.
  • Experience using Trend, Eclipse, Word, Excel, and Outlook.

EMCO Corporation is an equal opportunity employer committed to maintaining a discrimination, harassment, and barrier-free workplace. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.



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