Customer Success and Sales Representative

4 days ago


Grande Prairie, Canada EMCO Corporation Full time

As a Customer Success and Sales Representative at EMCO Corporation, you will play a critical role in driving sales growth and delivering exceptional customer experiences.

Job Description

We are seeking an experienced professional to join our team as an Inside Account Manager. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about building strong relationships with customers.

The successful candidate will be responsible for interacting with customers primarily over the phone and via email, providing excellent customer service to generate and close sales. They will also be expected to meet or exceed sales and gross profit targets to increase profit sharing while building long-lasting loyal customer relationships.

The ideal candidate will have a minimum of 1 year of experience in customer service or inside sales/contractor experience, preferably in the plumbing and building products industry. They will be proficient in the use of Microsoft Office software and possess outstanding customer service and telephone skills.

Key responsibilities include:

  • Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
  • Maintain relationships with established key accounts and ensure that their requests are being met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Prospect and develop new customers using outbound calling campaigns
  • Meet or exceed the Profit Centre's gross profit and sales targets
  • Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
  • Investigate and resolve customer issues such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales and Counter Teams with customer orders and issues
  • Be an integral part of the team supporting all activities that occur at the Profit Centre
  • Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk

In return, we offer a competitive salary ranging from $60,000 to $80,000 per annum, depending on experience, plus benefits, including a pension plan with employer contributions, work-life balance, and flex time. If you are a motivated and results-driven individual with excellent communication skills, please submit your application.



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