Shipper, Receiver, Mailroom Coordinator

5 days ago

Toronto, Ontario, Canada Exela Technologies Full time

About Exela

Exela is a business process automation leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

About the Role

Oversight and coordination of day-to-day operations are key responsibilities for this position. As a team member in Shipping Services, you will be responsible for delivering services to our clients, ensuring the smooth functioning of operations, and maintaining high-quality service delivery. This role requires leadership skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

Manage workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.

Monitor performance metrics, including productivity, quality, and customer satisfaction, and take corrective action as needed to address any performance issues or gaps.

Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.

Attend national team meetings to provide feedback, set goals, and foster a culture of continuous improvement and professional development.

Develop and maintain standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service delivery.

Serve as a point of escalation for complex client inquiries or service requests, handling escalated issues promptly and effectively to ensure resolution and client satisfaction.

Analyze service delivery trends, identify root causes of recurring issues or challenges, and recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.

Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and share relevant insights or knowledge with the team to promote continuous learning and development.

Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.

Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.

Perform daily shipping and receiving and mailroom activities as prime function of role.

Qualifications:

1+ years of experience in a similar role, preferably in a client services or operations environment, with demonstrated ability to work alone.

Proven track record of successfully leading teams to achieve performance goals and deliver high-quality services to clients.

Some analytical and problem-solving skills, with ability to assess complex situations, identify underlying issues, and develop effective solutions.

Excellent communication skills in English, both verbal and written, with ability to articulate ideas clearly, influence others, and build rapport with clients and team members.

Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with online shipping services.

Knowledge of industry regulations, standards, and best practices related to core services, with commitment to compliance and quality assurance.

Strong leadership qualities, including integrity, accountability, resilience, and ability to motivate and inspire team members to achieve excellence.

Pay Disclosure:

The pay rate for this position starts at CAD 18; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

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