Senior Mainframe Systems Support Specialist

2 days ago


Guelph, Ontario, Canada Rubicon Path Full time
Job Description:

We are seeking an experienced Mainframe Systems Support Specialist to join our team at Rubicon Path. This is a challenging and rewarding role that requires a strong understanding of mainframe systems, as well as excellent communication and problem-solving skills.

About the Role:
  • Monitor and support large zOS mainframe systems 24/7/365 to ensure they are available as per defined SLAs.
  • Respond to high-priority requests and incidents, participating in system recovery and service restoration efforts.
  • Implement change requests for mainframe, midrange, and network platforms.
  • Collaborate with stakeholders to ensure service level commitments are met.
Key Responsibilities:
  1. End-to-end monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage, and network devices.
  2. Responding to high-priority requests and Incidents.
  3. Providing operational system updates/upgrades, applying patches, and addressing issues involved during these tasks.
  4. Initiating established recovery and/or escalation procedures.
  5. Implementing Change requests for mainframe, midrange, and network Platforms.
Requirements:
  • 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
  • Demonstrated knowledge of server OS hardware components and end-to-end system management.
  • Knowledge of System and Application Monitoring Tools, Service Management Tools such as eSMT, CIT, Remedy, and ITIL.
Benefits:
  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
  • The opportunity to work with a dynamic team and contribute to the success of Rubicon Path.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.


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