IT System Support and Infrastructure Specialist

7 days ago


Oakville, Ontario, Canada McFadden's Hardwood & Hardware Inc. Full time
About McFadden's Hardwood & Hardware Inc.

We are a dynamic company based in Oakville, Ontario, seeking an experienced IT System Support / Administrator to join our team. This role offers a great work-life balance with flexibility in your day-to-day tasks.

Job Description

As an IT System Support / Administrator, you will be responsible for providing first-line support for hardware and software issues through our help desk ticketing system. You will work closely with users to understand their technical needs and provide timely solutions, collaborating with other IT team members to enhance service delivery and improve processes.

  • Main Responsibilities:
  • Provide exceptional communication skills and solid people skills.
  • Setup, install, and troubleshoot hardware including printers, scanners, PCs, and laptops.
  • Support LAN and VPN connectivity issues, ensuring secure and reliable access.
  • Maintain Active Directory users and assist with Cyber Security efforts and user training to keep our infrastructure safe.

Skill Requirements:

We require an Associate degree/Post secondary diploma in IT, along with at least 2 years of experience in a similar role. Proficiency in Office 365 Suite, Virtual VMware, and Active Directory is essential.

Benefits

We offer a competitive compensation package, group benefits program (extended health, dental, life insurance), and a company matching RSP program. Our extended paid vacation time schedule allows you to enjoy a healthy work-life balance.



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