IT System Support Specialist

3 days ago


Oakville, Ontario, Canada McFadden's Hardwood & Hardware Inc. Full time

McFadden's Hardwood & Hardware Inc. is a dynamic company based in Oakville, Ontario, seeking an experienced IT System Support / Administrator to join our team.

About the Opportunity

This Monday-Friday role values a great work/life balance and offers day-to-day flexibility. As part of our team, you will be responsible for providing exceptional communication skills and solid people skills.

Responsibilities:

  • Provide first-line support for hardware and software issues through a help desk ticketing system.
  • Work with users to understand their technical needs and provide timely solutions.
  • Collaborate with other IT team members to enhance service delivery and improve processes.
  • Setup, Install and troubleshoot hardware including printers, scanners, PCs and laptops.
  • Support LAN and VPN connectivity issues, ensuring secure and reliable access.
  • Setup and maintain Active Directory users.
  • Assist with Cyber Security efforts and user training to keep company infrastructure safe.

Required Skills and Qualifications

We are looking for an individual with the following qualifications:

  • An associate degree or post-secondary diploma in IT.
  • At least 2 years of experience in a similar role.
  • Fluent in English, both written and spoken.
  • Comprehensive skill with Office 365 Suite, Virtual VMware, Active Directory.
  • Adaptability and Flexibility, Continuous Improvement, Communication, Problem Solving/ Analysis, Teamwork, customer service.

Benefits

As a valued member of our team, you will receive:

  • A competitive salary of $60,000 - $80,000 per year.
  • A group benefits program (extended health, dental, life insurance).
  • Company matching RSP program.
  • Extended paid vacation time schedule.

Our Company Culture

MCFADDEN'S HARDWOOD & HARDWARE INC. is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.



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