Customer Experience Manager
7 days ago
The Customer Experience Manager position at Super 8 by Wyndham offers a competitive salary of $**43,500 - $55,000 per year**, depending on experience and qualifications.
About the Role:
This is a permanent full-time position with 30 to 44 hours worked per week. We are looking for an experienced leader to oversee the day-to-day activities of our hotel's guest services team.
Duties and Responsibilities:
- Co-ordinate activities with other work units or departments to ensure seamless operation of our hotel services
- Establish and maintain work schedules and procedures to meet business objectives
- Perform same duties as workers supervised to stay informed and up-to-date on operations
- Prepare and submit regular reports to management on team performance and areas for improvement
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
- Assist guests with special needs and ensure their requirements are met
- Co-ordinate, assign, and review work to achieve desired outcomes
- Hire and train new staff in job duties, safety procedures, and company policies
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity
- Requisition materials and supplies as needed
Sustainability and Diversity:
- We provide awareness training to employees to create a welcoming work environment for persons with disabilities
- We provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees
- We provide awareness training to employees to create a welcoming work environment for youth, Veterans, Indigenous people, and visible minorities
Working Conditions:
- Hotel, motel, resort setting
- Permanente position
- Work language: English
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