Front Desk Representative

4 weeks ago

Spruce Grove, Alberta, Canada SANGAM BANQUET & EVENT CENTRE LTD. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at SANGAM BANQUET & EVENT CENTRE LTD. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable experience for all.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Complaint Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary arrangements are made.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Guest Departures: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms.
  • Emergency Procedures: Follow emergency and safety procedures as required.
  • Communication: Answer telephone and relay telephone calls and messages in a professional and courteous manner.
  • Special Needs: Assist clients/guests with special needs in a respectful and considerate manner.
  • Customer Service: Provide exceptional customer service to all guests, ensuring their needs are met and exceeded.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, or equivalent experience.
Work Environment

This is a permanent position, working 35 hours per week. The work language is English.

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