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Operations Manager, Charter Services
1 month ago
Voyago is seeking a skilled Operations Manager, Charter Services to join our team in London, ON
Your Role
The Operations Manager, Charter Services will be responsible for driving the growth of our commercial passenger sector in Ontario. This individual will work closely with our business development and administrative departments to develop strategies that promote and provide Transdev services to clients seeking mobility solutions.
This role requires a goal-oriented strategist who can understand the changing landscape of multi-modal platforms and create partnerships with traditional and evolving client bases. The successful candidate will work closely with our Vice President to develop strategic initiatives with defined outcomes and timelines.
Key Responsibilities
Customer Relations
- Manage a strategic bid pipeline with identified clients and goals
- Create intentional plans to promote and market to each pipeline segment
- Maintain a network of clients and provide ongoing support and surveys
- Broker relations and support
- Explore new products and services and enhance existing customer relationships
New Business Development & Strategic Planning
- Construct marketing initiatives in concert with the Division Managers
- Develop presentation materials for cold calls as well as proposals/quotations
- Maintain and update RFP material and core competencies relevant to each division
- Assist in the preparation and implementation of a Business Plan including Marketing and Sales strategies for both long and short-term goals
- Represent Voyago and Checker with potential and new customers in the community and in the industry
- Identify trends by researching industry and related events, publications, and announcements
Special Events and Promotions
- Attend industry functions such as association events and conferences
- Organize company representation, promotional material etc. at special events
- Liaise with key contacts regarding opportunities for contra radio, charity etc.
Requirements
Your Profile:
- You have a University or College Degree or Equivalent in a Business related field
- You bring 4+ years experience within the commercial passenger service industry and/or tourism or hospitality centered industry, or similar business related area
- You are familiar with multiple regions within the province of Ontario and the City of London
- You possess a clean Drivers Abstract and minimum full G licence
- You have a demonstrated ability to work in a proactively diverse and inclusive organization
- You bring a proven ability to drive outstanding customer service
- You are self-motivated and have excellent time management skills
- You possess professional written and verbal communication and interpersonal skills
- You hold a high degree of dependability and competency
- You are proficient in Microsoft Office
- You possess a clean Criminal Record Search
Benefits
The Perks
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions
- We offer our employees opportunities to build their own experience within a local, global Group
Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.
