Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.
Key Responsibilities:
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Requirements:
- Bondable
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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