Technical Support Specialist

3 weeks ago


Edmonton, Alberta, Canada Richie It Solutions Inc Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Richie It Solutions Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities:

  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations

Requirements:

  • Bondable
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week


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