ServiceNow Transformation Specialist
2 days ago
We are seeking a highly skilled ServiceNow Transformation Specialist to join our team at Raas Infotek Corporation. In this role, you will play a key part in the successful delivery of the Enterprise Service Management Transformation (ESMT) Program.
Main ResponsibilitiesThe successful candidate will be accountable for ensuring overall processes, systems, and infrastructure are efficient and aligned with business direction. This includes collaborating with ServiceNow Product Owners and Business Stakeholders to provide well-defined requirements and acceptance criteria to enable quality delivery solutions.
You will also support the ServiceNow Product Owners across various ServiceNow Product & Processes, including Incident, Major Incident, Security Incident, Problem & Change Management, Request & Knowledge Management, Service Portal, Service Catalog, Hardware Asset Management, HR Service Delivery, Case Management, CMDB, Configuration Management.
Furthermore, you will work within the Security Framework and provide support on security deliverables as part of the ESMT Program in areas such as SSO, foundational data, and platform integrations.
Additionally, you will support ServiceNow module training and quick reference guides, facilitate Reporting & Insights with Business Practice Stakeholders to assure best practice alignment, usage, and understanding.
Requirements- 7+ years' experience in business analysis, working in an IT environment.
- Must have experience supporting the delivery of projects within the ServiceNow domain.
- Telcom background experience considered an asset.
- IIBA Certification (ECBA, CCBA, CBAP, ECBA+) or a business analysis certificate is an asset.
Our company offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth.
In this role, you will have the opportunity to work with senior-level management and business stakeholders, develop business requirements, and gain consensus regarding approach.
Our ideal candidate will have exceptional organizational, planning, and negotiation skills, strong communication and facilitation skills, both written and verbal, ability to communicate clearly in a variety of situations, and tailor that communication to the needs of the audience.
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