Senior ServiceNow Developer Lead

2 days ago

Calgary, Alberta, Canada Infosys Limited Full time

About the Role:

We are seeking a highly skilled Senior ServiceNow Developer to lead our team in delivering high-quality solutions for our clients. This is an exciting opportunity to work with a talented group of professionals and contribute to the success of our organization.

Job Summary:

The Senior ServiceNow Developer will be responsible for designing, developing, and implementing ServiceNow solutions that meet the needs of our clients. This includes working closely with stakeholders to understand their requirements, developing technical solutions, and ensuring that the implementation meets the client's expectations.

About Us:

Infosys Limited is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

Responsibilities:

  • Design, develop, and implement ServiceNow solutions that meet the needs of our clients
  • Work closely with stakeholders to understand their requirements and develop technical solutions
  • Ensure that the implementation meets the client's expectations
  • Develop and maintain knowledge of ServiceNow products and technologies
  • Maintain a strong understanding of IT service management best practices and industry trends
  • Collaborate with cross-functional teams to ensure successful project delivery

Requirements:

  • Bachelor's degree or foreign equivalent required from an accredited institution
  • At least 4+ years of Information Technology experience
  • Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply

Preferred Qualifications:

  • ServiceNow GRC, SecOps, ITBM (SPM), SAM, HAM, FSM, VRM (VENDOR RISK MANAGEMENT)/TPRM, IH, and Integrations using EBonding
  • Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified
  • Expert Proficiency of working with ServiceNow platform for Global Customers
  • Design Frameworks and Methodologies; Non-Functional Requirements
  • Architecture definition, design, and development tools
  • Scripting, Solutioning
  • Experience in running operations with ITIL processes / ITIL certified
  • Excellent Analytical and troubleshooting skills
  • Excellent verbal and written communication
  • Creative thinking in implementing Service improvements (automation, incident reduction, etc.)
  • Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands
  • Experienced in writing RFPs solutions and presentations during client visits
  • Experience with leading geographically separated customers and onshore/offshore teams
  • Cross-functional knowledge on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information
  • Hands-on experience on ServiceNow Security operations Vulnerability Response, Vendor Risk Management, Field Service Management, Governance and Compliance
  • Hands-on experience on ITBM, SAM, HAM, VRM, FSM, GRC and SecOps modules
  • Develop, test, and deploy GRC enhancements/feature requests as required by the business
  • Support current Policy and Compliance, Risk Management and Vendor Risk Management configurations and business processes
  • Should have worked extensively on ServiceNow Integrations with other external systems
  • Must have working experience in an Agile environment
  • Experience in CMDB, Discovery and integration with other external modules
  • ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance
  • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset – not limited to) will be an added advantage
  • Working experience in implementation of catalog items and record producers
  • Working experience in configuring Vulnerability response applications and integration with one of the vulnerability scanner tools
  • Configuration/Customization of the ServiceNow system, including creating workflows or flows
  • Hands-on in Glide and Jelly Scripting, JavaScript, HTML, XML, AJAX
  • Done integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
  • Hands-on experience developing using JavaScript
  • Hands-on experience working with relational databases
  • Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS
  • ServiceNow Certified Application Developer is an advantage

Salary Range:

$120,000 - $160,000 per year

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