Retail Store Operations Director

2 days ago


Waterloo, Ontario, Canada Ren's Pets Full time $50,000 - $55,000
Job Overview

Rén's Pets is committed to providing an inclusive and supportive environment for all employees, including those with disabilities.

We're passionate about helping pet owners find the best products to keep their pets happy and healthy.

The Store Manager plays a vital role in ensuring our customers receive exceptional service by supervising the retail team and overseeing financial, scheduling, and inventory processes.

Key Responsibilities
  • Sales Goal Attainment: Coach and motivate the retail team to achieve sales targets while delivering outstanding customer service.
  • Inventory Management: Oversee inventory stocking and merchandising to ensure optimal product availability.
  • Customer Support: Assist customers on the sales floor, via phone, and at the registers.
  • Talent Development: Recruit, hire, develop, and retain top management and sales talent for the store.
  • Scheduling and Communication: Ensure managers are aware of potential schedule changes and communicate clear expectations.
  • Team Building: Foster effective relationships among team members and participate in productive management meetings.
  • Performance Evaluation: Recognize performance issues promptly and develop action plans for resolution.
  • Business Planning: Develop and execute a store business plan to achieve budget goals, including payroll management.
Requirements and Qualifications
  • Bilingual Ability: Proficient in speaking and writing English fluently.
  • Educational Background: Degree or Diploma considered an asset.
  • Experience: 2-5 years in retail management experience, preferably with pets-related knowledge or experience.
Benefits
  • Store Discount: Exclusive discounts on Rén's Pets products.
  • On-Site Parking: Convenient parking facilities available.
  • Flexible Schedule: Ability to work flexible hours, including holidays, nights, and weekends.
Salary Range:

$50,000 - $75,000 per year, depending on experience.



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