Senior Administrator
3 weeks ago
### Job Summary
We are seeking a highly organized and detail-oriented Bilingual Senior Administrator to join our Servicing team. As a key member of our team, you will be responsible for coordinating and communicating with clients and lenders to ensure timely processing of requests while providing exceptional client experience.
### Key Responsibilities
* Coordinate all activities, policies, and procedures related to the successful operation of the multi-unit servicing project/portfolio for assigned projects.
* Coordinate operational requests with outsourced technical service providers and relevant processes.
* Effectively manage and maximize the timely processing of requests.
* Ensure all requests include necessary information to allow fulfillment within established parameters.
* Create and maintain proper records and spreadsheets to track recoveries, revenues, and expenses and ensure application to appropriate budget lines, initiatives, contracts, or projects.
* Contribute data, information, and analysis to senior colleagues and management.
* Review and update account access, SharePoint administration, etc.
* Monitor group mailbox and assign tasks, as required.
### Requirements
* A college diploma with at least two (2) years of relevant work experience in an administrative level position or an equivalent combination of education and relevant experience.
* A strong knowledge in Business Administration and analytics.
* Excellent organizational and time management skills enabling the balance of workloads and the prioritization of requests to meet deadlines with strong attention to detail.
* The ability to function in a sophisticated technological environment using tools such as spreadsheets, databases, applications, as well as consolidation and reporting tools, such as the Microsoft Suite and PowerBI.
* High level of interpersonal skills (tact, judgment, diplomacy, professionalism, political sensitivity) and the ability to communicate effectively (both oral and written).
* A demonstrated ability to work independently with minimal supervision, as well as part of a team.
* Bilingualism (English and French).
### What We Offer
* A comprehensive and generous benefits package, including annual paid vacation, annual individual performance incentive, defined benefit pension plan, comprehensive group insurance plan, support towards personal and professional growth, and an inclusive workplace culture and environment.
### How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].
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