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Data Communications Expert

2 months ago

Niagara Falls, Ontario, Canada Arterra Wines Canada, Inc. Full time

About the Role

Arterra Wines Canada, Inc. is seeking a highly skilled Senior Network Operations Engineer to join our team. As a pioneer in the Canadian wine industry, we are committed to inspiring the simple joys of life and building wine brands people love.

Key Responsibilities

  • Design, configure, and maintain network infrastructure components, including routers, switches, and firewalls.
  • Lead the managed services provider (MSP) network team and delegate operational activities for the enterprise-wide data/voice/video network.
  • Analyze network functions and evaluate services provided, developing technology roadmaps and recommendations.
  • Evaluate, recommend, and ensure the proper toolsets and procedures are implemented, maintained, and utilized.
  • Monitor utilization trends, manage network performance, and assure maximum uptime.
  • Ensure compliance with policies and regulations, and address and resolve all issues.
  • Plan, develop, and design network management and maintenance projects, including policies and procedures, operational improvements, and evaluates new technology integration.
  • Participate and occasionally lead large-scale network service project implementations, including team members and across service providers.
  • Direct vendors in the successful completion of operational support activities.
  • Participate in tier 3 infrastructure support activities, including incident management, and support the assessment and delivery of application upgrades and patches.
  • Ensure integrity and stability of the voice and data network services across the enterprise.
  • Ensure documentation of the environment and operational process stays current.
  • Monitor and remain abreast of emerging technologies for possible introduction into the organization.
  • Manage vendor relationships in all related technologies (HW, SW, Circuits, toll frees, etc.) to ensure services are delivered effectively and efficiently.
  • Work within a team environment, manage systems, lead upgrades, coordinate installs, and work from a ticketing queue.

Requirements

  • Completion of a diploma in Computer Science, or a related discipline – or a combination of education, training, and experience deemed equivalent.
  • 6-8 years of related work experience with a background in Network infrastructure, design, and development of corporate systems standards.
  • Experience analyzing solution needs and determining resources required to meet objectives enterprise business solutions.
  • Experience working with diverse, distributed teams and managed services provider.
  • Experience with multiple, industry-standard, structured, and agile methodologies.
  • Problem-solving, interpersonal, and oral/written/presentation skills to lead the analysis, design, and development of enterprise business solutions across multiple platforms.
  • ITIL Foundations, an asset.
  • Industry-specific certifications (Vmware, Citrix, Microsoft), an asset.
  • Azure, Oracle experience an asset.
  • Knowledge of operating systems, middleware, and other technologies for building and maintaining multi-tiered systems.
  • Ability to work with multiple platform technologies such as Windows and Linux desirable.

What We Offer

  • Hybrid work model, allowing employees to balance remote and in-office work.
  • Competitive Salary and Bonus.
  • Benefits and Pension Plan.
  • Product Allowances.
  • Training & Development Programs.
  • Tuition Reimbursement.
  • Commitment to Corporate Social Responsibility.
  • A chance to explore and learn more about the Wine industry.