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Customer Success Representative

1 month ago

Fredericton, New Brunswick, Canada Arcadis Full time
Job Description

We are seeking a highly skilled and motivated Customer Success Representative to join our team. As a Customer Success Representative, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our products and services, and identifying opportunities for growth and improvement.

Key Responsibilities:
  • Maintain a healthy and meaningful relationship with clients, ensuring their needs are met and exceeded.
  • Respond to client inquiries and perform follow-ups as needed, providing timely and effective solutions to their concerns.
  • Assist the Customer Success Team with technical support for clients, ensuring they have a positive experience with our products and services.
  • Report system bugs and issues to the proper departments, ensuring prompt resolution and minimizing downtime.
  • Handle administrative tasks, such as reviewing parking ticket appeals, making payments, and responding to client reviews.
Key Performance Indicators:
  • Client satisfaction level, measured by Zendesk and quarterly client surveys.
  • Client product usage and adoption, measured by client engagement and feedback.
  • Call times and quality/quantity of requests handled, assessed by the manager.
  • Reviews posted by clients, reflecting their satisfaction with our products and services.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic computer knowledge and skills, including Microsoft Office and Gmail.
  • Ability to work independently and as part of a team, with a positive and proactive attitude.
Additional Information:

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all suitably qualified candidates, regardless of age, race, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex and sexual orientation.

We are proud to support the growth and equality of our people through initiatives, including a Mentorship Program, our Group Global Women's Network, and a Diversity & Inclusion Council.