Customer Success Advocate

1 month ago


Fredericton, New Brunswick, Canada Arcadis Full time

Job Overview

We are seeking a skilled Customer Success Representative to join our team at Arcadis. As a key member of our Hotspot Support Team, you will be responsible for maintaining strong relationships with our customers and clients, ensuring their needs are met and exceeded.

Key Responsibilities

• Maintain a healthy relationship with customers and clients through effective communication and issue resolution.

• Respond to customer inquiries and perform follow-ups as needed in a timely and professional manner.

• Collaborate with the Customer Success Team to provide technical support for app users and municipalities.

• Report system bugs to the proper departments as needed.

• Handle administrative tasks such as reviewing parking ticket appeals and making payments.

Requirements

• Strong organization and communication skills, with the ability to work independently and as part of a team.

• Bilingual skills, with the ability to communicate effectively in both French and English.

• Basic computer knowledge and skills, including Microsoft Office and Gmail.

What We Offer

At Arcadis, we are committed to creating a lasting legacy. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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