Customer Success Advocate
1 month ago
Job Overview
We are seeking a skilled Customer Success Representative to join our team at Arcadis. As a key member of our Hotspot Support Team, you will be responsible for maintaining strong relationships with our customers and clients, ensuring their needs are met and exceeded.
Key Responsibilities
• Maintain a healthy relationship with customers and clients through effective communication and issue resolution.
• Respond to customer inquiries and perform follow-ups as needed in a timely and professional manner.
• Collaborate with the Customer Success Team to provide technical support for app users and municipalities.
• Report system bugs to the proper departments as needed.
• Handle administrative tasks such as reviewing parking ticket appeals and making payments.
Requirements
• Strong organization and communication skills, with the ability to work independently and as part of a team.
• Bilingual skills, with the ability to communicate effectively in both French and English.
• Basic computer knowledge and skills, including Microsoft Office and Gmail.
What We Offer
At Arcadis, we are committed to creating a lasting legacy. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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