![Exchange Bank of Canada](https://media.trabajo.org/img/noimg.jpg)
Operations Specialist
2 weeks ago
About Us:
Exchange Bank of Canada (EBC) is a leading Schedule 1 bank headquartered in Toronto, Canada.
A Unique Opportunity:
As a new bank in Canada, each employee is given a unique experience and great opportunities for career growth. We foster the development of all our employees in a dynamic and responsible environment.
Our Services:
EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations tailored to streamline processes and delivered with unparalleled customer service.
To learn more, please visit our website at: //
Key Responsibilities:
The main function of an Operations Associate is to provide exceptional customer support to our clients via phone/email by performing several or all of the key responsibilities listed below:
- Book banknote trades for customers via phone, email or in person including:
- Using Company Software.
- Ensure high quality of service for all customers.
- Monitor incoming inventory and non-inventory orders and processing such orders in timely manner.
Shipping:
Create and verify shipping labels on all orders. Collaborate with logistics providers to arrange and oversee shipments, ensuring compliance with customs and cross-border regulations for international orders.
Inventory:
Aid in the daily international cash operations, including processing banknote transactions. Support the timely and accurate settlement of international cash transactions. Assist in maintaining the daily inventory of banknotes, ensuring levels meet operational needs as defined in the SLA.
Requirements:
We are looking for a motivated individual who can effectively communicate with Spanish-speaking customers. This is a full-time on-site position with Monday through Friday workdays.
Benefits:
EBC offers competitive benefits, including commuter reimbursement, holiday pay, health/dental/vision basic life, AD/D, and short/long-term disability. We invite and support applications from individuals with disabilities. Accommodations are readily available upon request to ensure that candidates can fully participate in every stage of the selection process.
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