OMF Branch Manager

4 weeks ago


Caledon, Ontario, Canada Old Mutual Full time
OMF Branch Manager

About the Role

We are seeking a highly skilled and experienced Branch Manager to lead our OMF team. As a Branch Manager, you will be responsible for managing a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance.

Key Responsibilities

  1. Individually accountable for ensuring sales targets and objectives of the team are achieved.
  2. Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections.
  3. Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
  4. Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations.
  5. Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring.
  6. Plans and monitors daily and future activities and progress to identify any impact on targets and productivity.
  7. Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.

Requirements

  • National Senior Certificate or equivalent NQF 4 qualification.
  • RE5 (advantageous).

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.

We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.


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