Branch Manager
4 weeks ago
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.www.metropolitan.co.za
Experience:
3-5 years’ experience in a sales environment (essential) 2-3 years’ experience for the rendering of financial advice, as required by relevant regulatory body (essential) 1-2 years managerial experience (desirable) Long-term Experience Sub-category C Class of BusinessFormal qualifications:
Grade 12 or equivalent qualification A Recognized FSCA Qualification RE5/RE1 Duties & ResponsibilitiesSkills:
Interpersonal skills Relationship building and networking skills Communication skills Computer skills Negotiation skills Planning and organising skills Analytical skills Knowledge of the financial services industry Knowledge of relevant legislation Relevant product and process knowledge (Class of Business knowledge) Knowledge of the sales process and cycleInternal Processes
Develop plans to achieve sales targets in line with client centric practices. Manage the adherence to operational processes, policies and legislative requirements. Develop action plans and initiatives to drive sales, motivate team and improve performance. Communicate and implement approved team targets within area of responsibility. Implement action plans to achieve sales targets and business goals. Effectively manage all day-to-day team activities and escalations. Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls. Regularly assess team members’ performance against targets and implement actions to increase performance. Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement. Maintain effective and efficient record keeping on the relevant system. Conduct regular engagement with team members in order to cascade information and team objectives. Cultivate and manage working relationships with a variety of stakeholders. Analyse, identify trends and report on team performance and productivity. Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs. Implement measures to address non-performance within the team. Identify operational efficiencies and make recommendations for improvement.Client
Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. Provide regular reports on delivery of services. Provide authoritative, expertise and advice to clients and stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. CompetenciesCompetencies
Adopting Practical Approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense. Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people. Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others. Making Decisions: Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions. Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others. Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments. Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making. Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors.-
Branch Librarian
4 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Part-time Branch Sales Associate
1 week ago
Caledon, Canada Canada Full time**Work Location Type**:Onsite** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...
-
Part-Time Branch Sales Associate
4 weeks ago
Caledon, Ontario, Canada Grainger Businesses Full timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers,...
-
Coordinator, Public Service
4 weeks ago
Caledon, Canada Caledon Public Library Full time**The Opportunity** Reporting directly to the Branch Manager, this role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources. You will be responsible for creating a...
-
Service Manager
1 week ago
Caledon, Canada 0050 United Rentals of Canada, Inc. Full timeIf you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise within the Power/HVAC Division. You’ll have the opportunity to hire and motivate an amazing team of Service...
-
Coordinator, Public Service
7 days ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Coordinator, Public Service
4 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Library Page Positions 2023
3 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: **Do you have strong organizational skills, an outgoing personality and enjoy working with people of all ages?**: Reporting directly to the Branch Manager or Director, Public Service, this is a casual position responsible for_ _shelving of library materials, shelf maintenance, and performance of clerical tasks. This role also provides...
-
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Caledon, Canada The Town of Caledon Full time**DESCRIPTION** Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Branch Advisor Fais
3 weeks ago
Caledon, Canada FirstRand Full timeJob Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. - Leads identified converted into successful sales. - Ensure activities support cost containment and...
-
Assistant, Public Service
4 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: **The Opportunity** Reporting directly to the Branch Manager the Public Service Assistant, (PSA) is responsible for the day to day provision of borrower services, including readers’ advisory and user-support of library and digital resources. This position may be called upon to provide relief services at any service point. As the...
-
Coordinator, Collections
4 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Coordinator, Programming and Outreach
1 week ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Coordinator, Programming and Outreach
4 weeks ago
Caledon, Canada The Town of Caledon Full time**Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...
-
Dc Inventory Control Specialist
4 weeks ago
Caledon, Canada Grainger Canada Full time**POSITION OBJECTIVE**: The DC Inventory Control Specialist performs tasks associated with inventory management, customer service and TU (Transportation Unit) / ER (Expected Receipt) building. Effectively and efficiently uses established procedures, tools, equipment, and technologies to complete transactions related to inbound and outbound processes with a...
-
Groundskeeper/property Maintenance
1 week ago
Caledon, Canada Real estate investment firm Full time_As a real estate investment firm, we have a collection of outdoor parks situated in the most incredible eco-rich landscapes across Southern Ontario. Offering a variety of ways to stay, from seasonal cottaging and traditional camping to modern tiny homes and luxury “glamping”, we provide the perfect escape for those seeking a greater connection to nature...
-
Dc Inventory Control Specialist
2 weeks ago
Caledon, Ontario, Canada Grainger Canada Full timePOSITION OBJECTIVE:The DC Inventory Control Specialist performs tasks associated with inventory management, customer service and TU (Transportation Unit) / ER (Expected Receipt) building. Effectively and efficiently uses established procedures, tools, equipment, and technologies to complete transactions related to inbound and outbound processes with a...
-
Collection Specialist
2 weeks ago
Caledon, Canada City Electric Supply Canada Full time**Job Posting for Collection Specialist** Join our vibrant team at City Electric Supply as a Collection Specialist and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible...
-
Collection Specialist
2 weeks ago
Caledon, Canada City Electric Supply Canada Full time**Job Posting for Collection Specialist** Join our vibrant team at City Electric Supply as a Collection Specialist and embark on an exciting new career adventure! We're not just another company; we're a family-owned electrical wholesaler with a global reach and a local touch. If you're a friendly, motivated individual who thrives on providing incredible...
