Branch Manager

7 months ago

Caledon, Canada MMI Holdings Ltd Full time
Closing Date2023/03/31Reference NumberMMH230224-6Job TitleBranch Manager - CaledonPosition TypePermanentRole FamilySalesClusterMetropolitan LifeRemote OpportunityNone of the timeLocation - CountrySouth AfricaLocation - ProvinceWestern CapeLocation - Town / CityCaledonIntroduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.


Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.www.metropolitan.co.za

Role PurposeManage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets.Requirements

Experience:

3-5 years’ experience in a sales environment (essential) 2-3 years’ experience for the rendering of financial advice, as required by relevant regulatory body (essential) 1-2 years managerial experience (desirable) Long-term Experience Sub-category C Class of Business

Formal qualifications:

Grade 12 or equivalent qualification A Recognized FSCA Qualification RE5/RE1 Duties & Responsibilities

Skills:

Interpersonal skills Relationship building and networking skills Communication skills Computer skills Negotiation skills Planning and organising skills Analytical skills Knowledge of the financial services industry Knowledge of relevant legislation Relevant product and process knowledge (Class of Business knowledge) Knowledge of the sales process and cycle

Internal Processes

Develop plans to achieve sales targets in line with client centric practices. Manage the adherence to operational processes, policies and legislative requirements. Develop action plans and initiatives to drive sales, motivate team and improve performance. Communicate and implement approved team targets within area of responsibility. Implement action plans to achieve sales targets and business goals. Effectively manage all day-to-day team activities and escalations. Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls. Regularly assess team members’ performance against targets and implement actions to increase performance. Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement. Maintain effective and efficient record keeping on the relevant system. Conduct regular engagement with team members in order to cascade information and team objectives. Cultivate and manage working relationships with a variety of stakeholders. Analyse, identify trends and report on team performance and productivity. Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs. Implement measures to address non-performance within the team. Identify operational efficiencies and make recommendations for improvement.

Client

Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. Provide regular reports on delivery of services. Provide authoritative, expertise and advice to clients and stakeholders. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Competencies

Competencies

Adopting Practical Approaches: Applies practical skills when investigating issues; prefers to learn by doing; is practically minded and applies common sense. Interacting with People: Is lively and projects enthusiasm; is talkative in making contact; is focused on interacting and networking with people. Convincing People: Is comfortable having to persuade others; shapes opinions by being outspoken; seeks to negotiate with others. Making Decisions: Is determined and decides on actions; willingly assumes responsibility; is definitive and stands by own decisions. Empowering Individuals: Motivates individuals by empowering them; seeks to inspire people and groups; gives encouragement to others. Resolving Conflict: Is comfortable calming upset people; handles angry individuals well; is focused on resolving conflict and arguments. Team Working: Works participatively with others; is democratic and encourages team contributions; collaboratively involves others in decision making. Seizing Opportunities: Identifies business opportunities; creates additional sales for future growth; wants to win and outperform competitors.

  • Part-time Branch Sales Associate

    6 months ago

    Caledon, Canada Canada Full time

    **Work Location Type**:Onsite** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Administrator of Branch Operations

    2 weeks ago

    Caledon East, Canada REMAX Realty Specialists Inc. Full time

    _**Are you a positive, hard-working individual with a dynamic outgoing personality; passionate about providing outstanding customer service in every interaction? Do you want to be part of a team of professionals at a top-producing real estate company?**_ We are looking for someone with strong administrative skills who is looking for a position where they...

  • Area Manager, Market Management

    4 weeks ago

    Caledon, Canada Old Mutual Full time

    Full timePosted on: Posted 2 Days AgoJob requisition id: JR-59447Let's Write Africa's Story Together!Job DescriptionThis role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for...

  • Coordinator, Public Service

    4 months ago

    Caledon, Canada Town of Caledon Full time

    **The Opportunity** Reporting directly to the Branch Manager, this role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources. You will be responsible for creating a...

  • Service Manager

    6 months ago

    Caledon, Canada 0050 United Rentals of Canada, Inc. Full time

    If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise within the Power/HVAC Division. You’ll have the opportunity to hire and motivate an amazing team of Service...

  • Branch Advisor Fais

    6 months ago

    Caledon, Canada FirstRand Full time

    Job Description Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. - Leads identified converted into successful sales. - Ensure activities support cost containment and...

  • Manager, Communications and Community Development

    6 months ago

    Caledon, Canada The Town of Caledon Full time

    **Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...

  • Manager, Communications and Community Development

    6 months ago

    Caledon, Canada The Town of Caledon Full time

    **DESCRIPTION** Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...

  • Coordinator, Public Service

    3 months ago

    Caledon East, Canada Caledon Public Library Full time

    **The Opportunity** Reporting directly to the Branch Manager, this role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources. You will be responsible for creating a...

  • Coordinator, Programming and Outreach

    6 months ago

    Caledon, Canada The Town of Caledon Full time

    **Description**: Caledon Public Library is a hub for discovery, innovation and inspiration. We nurture connections, collaboration and creativity and are situated within a dynamic municipality that successfully balances urban, rural and agricultural communities. With seven branches that serve as the cornerstones to the community, connecting people to...

  • Groundskeeper/property Maintenance

    6 months ago

    Caledon, Canada Real estate investment firm Full time

    _As a real estate investment firm, we have a collection of outdoor parks situated in the most incredible eco-rich landscapes across Southern Ontario. Offering a variety of ways to stay, from seasonal cottaging and traditional camping to modern tiny homes and luxury “glamping”, we provide the perfect escape for those seeking a greater connection to nature...

  • Supervisor, Distribution

    1 month ago

    Caledon, Canada Grainger Full time

    **Work Location Type**:Onsite** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Supervisor, Distribution

    2 weeks ago

    Caledon, Canada Grainger Full time

    **Work Location Type**:Onsite** As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Supervisor, Distribution

    1 month ago

    Caledon, Canada Grainger Full time

    Work Location Type: Onsite   As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...

  • Supervisor, Distribution

    1 month ago

    Caledon, Canada Grainger Businesses Full time

     Work Location Type: Onsite  As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for...