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Bilingual Insurance Advisor
2 months ago
We are seeking a highly motivated and bilingual Insurance Advisor to join our team at Definity. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.
About the RoleThis is a full-time permanent position that offers a hybrid work schedule, company share ownership program, and a range of benefits, including pension and savings programs, paid volunteer days, and educational resources. As a Bilingual Insurance Advisor, you will be working with customers in both English and French, providing them with accurate and helpful information about our products and services.
Key Responsibilities- Answer customer inquiries about our products and services in both English and French
- Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
- Work with other departments to respond to client issues quickly and efficiently
- Continuously gain knowledge about our products and services to provide accurate and helpful information to customers
- Meet quality assurance requirements, including follow-up calls and survey feedback to customers
- Fluently bilingual in English and French
- Recently graduated from a college or university degree program in the last 2 years
- Valid license from the AMF in personal lines insurance, or successful completion of exams
- Previous experience in customer service, preferably in an inbound call center or retail store
- Ability to work in a fast-paced environment and adapt to changing business needs
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
We are an inclusive and diverse workplace that values diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting us.
