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Bilingual Dealer Relations Specialist

1 month ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a highly skilled and bilingual Dealer Relations Agent to join our team. As a key member of our Investor Services group, you will be responsible for building and maintaining strong relationships with our dealer community.

Key Responsibilities
  • Raise awareness among dealers about RBC Investor Services' presence in the market.
  • Develop and maintain relationships to ensure consistent quality of service delivery for our key strategic partners.
  • Distribute Fund Fact Sheets and maintain dealer and intermediary agreements.
  • Communicate and monitor information using Fundserv's Fund Company Bulletin automatic mailing service.
  • Respond to Fundserv file issues and trade rejection inquiries.
  • Review daily new sales person reporting and email inquiries.
  • Monitor, flag, action, and file emails from the generic Dealer Relations inbox.
  • Reconcile and manage commission and trailer fee payments.
  • Maintain a dealer contact management database.
Requirements
  • Bilingual language proficiency in English and French.
  • 3+ years of relevant work experience in the financial or asset servicing industry.
  • Completion of the IFIC Operations of Mutual Funds course.
  • Segregated Funds knowledge.
  • Previous customer/dealer service experience.
What We Offer
  • Excellent exposure to communicate with various business partners and stakeholders.
  • Opportunity to obtain hands-on experience throughout your role.
  • Working with an exciting, close-knit, supportive, and dynamic group.
  • Opportunity to collaborate with other business segments within the bank.
  • Excellent career development and progression opportunities.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Competitive compensation.