Community Outreach Advocate

5 days ago

Winnipeg, Manitoba, Canada Downtown Community Safety Partnership Full time

Job Title: Supervisor Of Community Outreach Advocacy Resource Team

Job Summary:

We are seeking a highly skilled and dedicated individual to join our team as a Supervisor of Community Outreach Advocacy Resource Team. The successful candidate will be responsible for providing leadership, mentorship, and support to team members, as well as assisting the COAR Manager in developing and instituting Case Management policies and procedures.

Key Responsibilities:

  • Provide leadership, mentorship, and support to COAR Team Members.
  • Assist the COAR Manager in developing and instituting Case Management policies and procedures.
  • Assist the COAR Manager in conducting annual performance reviews of COAR Team Members.
  • Incorporate a supportive and positive teamwork mindset in execution of work for COAR Team Members.
  • Represent the DCSP on committees with external partners and stakeholders, as assigned.
  • Represent the COAR Team in internal DCSP meetings as required.
  • Conduct weekly case management meetings with COAR Team Members.
  • Submit a regular report to the COAR Manager regarding operational and staff issues and program metrics.
  • Oversee Payworks profiles for COAR Team Members.
  • Create case files and facilitate appropriate assignment of participants to COAR Team Members.
  • Assist the COAR Manager in identifying operational requirements on an annual basis.
  • Assist the COAR Manager in ensuring statistics are accurately compiled by staff and submitted on a timely basis.
  • Oversee a reasonable caseload of DCSP participants. A reasonable caseload will be determined jointly by the COAR Supervisor and COAR Manager.
  • Documenting and reporting all staff related personnel issues to the COAR Manager.
  • Assist with HR functions as they pertain to recruiting, interviewing, and onboarding for DCSP.
  • Additional duties may be assigned by the Manager of COAR and/or the Director of Operations as required.

Qualifications:

  • Post-secondary educational background in Social Services or related discipline an asset; a combination of education and experience is also considered.
  • Experience in Crisis Counseling and Outreach is considered an asset.
  • Proven experience with direct engagement with the vulnerable sector.
  • Proven experience in Case Management.
  • Knowledge and understanding about harm reduction frameworks.
  • A desire and passion to work with a multi-barrier and underserved population.
  • Excellent interpersonal, team building, problem solving, advocacy, and communication skills.
  • Understanding of issues related to mental health/care systems and needs.
  • Knowledge of community development and outreach.
  • Understand the importance of trauma-informed and culturally appropriate bases for care.
  • Ability to work independently as well as part of a team.
  • Detail oriented with strong organizational skills.
  • Ability to use sound judgment while working under demanding conditions and circumstances.
  • Strong computer skills and knowledgeable with Excel, Word, Outlook, Internet, etc.
  • Ability to perform physical duties (including but not limited to standing and being on foot for a period of time; routinely lifting, carrying and moving materials up to 15 lbs)
  • Certification in First Aid, Mental Health First Aid, ASIST, and/or NVCI is an asset.
  • Must be available to work days.
  • This role is subject to a Criminal Record Check, including Vulnerable Sector Search, and a Child Abuse Registry Check, to be produced prior to commencing employment.

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