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Strategic Solutions Implementation Specialist

1 month ago

Vancouver, British Columbia, Canada Tyler Technologies Full time

About the Role

The Implementation Consultant is a key team member at Tyler Technologies, driving success in the Enterprise Jury department. This role serves as a knowledge leader in the industry, responsible for delivering high-quality consulting, configuration, and training activities.

Key Responsibilities

  • Evaluate client business procedures and provide recommendations to improve product and business efficiencies.
  • Reengineer and implement business processes around the usage of software applications.
  • Collaborate with colleagues and managers to design, implement, and proactively manage a superior software experience for clients.
  • Host client-facing meetings to understand and document clients' business processes and configure applications based on business needs and accepted best practices.
  • Lead or facilitate configuration sprints and identify opportunities for software enhancement.
  • Provide in-person and remote training for software applications to both new and existing customers.
  • Create and maintain technical and business process documentation as business needs require.
  • Independently stay up-to-date with new functionality and learn new product modules, implementation methodologies, and court technology concepts.
  • 5-30% travel is required.
  • Perform other job-related duties and responsibilities as assigned.

Requirements

  • BS/BA degree in a related field or equivalent experience is required.
  • 2+ years of experience in software implementation consulting or transferable work with external clients is preferred.
  • Ability to work under pressure, in an ambiguous environment, and problem-solve with a positive attitude.
  • Familiarity and ease with computer systems and common software products.
  • Strong problem-solving and execution skills.
  • Excellent interpersonal skills, including verbal and written communication skills, teamwork, strong attention to detail, and customer service skills.
  • Exceptional presentation and communication skills.
  • Must be self-motivated, proactive, and able to work well under pressure.

Location

This is a remote position available for internal candidates.