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Receptionist - Physiotherapy Clinic Coordinator
2 months ago
We are seeking a highly organized and customer-focused Receptionist to join our team at Lifemark Health Group in Kelowna. As a Receptionist, you will be the first point of contact for patients, staff, and external customers, providing exceptional service and administrative support to ensure a seamless experience.
Key Responsibilities:- Answer telephone calls, greet patients, and provide excellent customer service
- Coordinate referrals for Worksafe, LTD, and ICBC clients
- Manage patient intake, data entry, and scheduling
- Assist patients with paperwork and maintain accurate medical records
- Collect payments and track coverage for funding streams
- Complete data entry and billing
- Coordinate courier packages and process incoming and outgoing email, mail, and faxes
- Provide administrative support to the Care Coordinator Manager and Clinic Director
- High School Diploma, G.E.D., or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience working with a Physiotherapy clinic an asset
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We offer a collaborative, multidisciplinary work environment, competitive salary with benefits package, annual continuing education allowance, and more.