Receptionist - Physiotherapy Clinic

4 weeks ago


Kelowna, British Columbia, Canada pt Health Full time
Receptionist/Care Coordinator Job Summary

We are seeking a highly organized and customer-focused Receptionist/Care Coordinator to join our team at Lifemark Health Group in Kelowna. As a key member of our clinic team, you will be responsible for providing exceptional patient care and administrative support to our patients, staff, and external customers.

Key Responsibilities:
  • Provide excellent customer service to patients and visitors, answering phone calls, and responding to inquiries
  • Coordinate referrals for Worksafe, LTD, and ICBC clients, ensuring timely and accurate processing
  • Manage patient intake, data entry, and scheduling of appointments, maintaining accurate medical records
  • Collect payments at time of service and track coverage for all funding streams
  • Assist patients with completing paperwork, ensuring accuracy and efficiency
  • Provide administrative support to the Care Coordinator Manager and Clinic Director
  • Help cover vacations and time away between Lifemark Clinics in Kelowna
Requirements:
  • High School Diploma, G.E.D., or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize and multi-task
  • Excellent communication (verbal/written) and interpersonal skills
  • Strong computer and data entry skills
  • Flexible and adaptable to change
  • Experience working with a Physiotherapy clinic an asset
  • Ability to work on a flexible schedule
  • Independent transportation is essential for this role
Why Lifemark:

We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We offer a collaborative, multidisciplinary work environment, competitive salary with benefits package, annual continuing education allowance, and more.



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