Receptionist - Physiotherapy Clinic
4 weeks ago
We are seeking a highly organized and customer-focused Receptionist/Care Coordinator to join our team at Lifemark Health Group in Kelowna. As a key member of our clinic team, you will be responsible for providing exceptional patient care and administrative support to our patients, staff, and external customers.
Key Responsibilities:- Provide excellent customer service to patients and visitors, answering phone calls, and responding to inquiries
- Coordinate referrals for Worksafe, LTD, and ICBC clients, ensuring timely and accurate processing
- Manage patient intake, data entry, and scheduling of appointments, maintaining accurate medical records
- Collect payments at time of service and track coverage for all funding streams
- Assist patients with completing paperwork, ensuring accuracy and efficiency
- Provide administrative support to the Care Coordinator Manager and Clinic Director
- Help cover vacations and time away between Lifemark Clinics in Kelowna
- High School Diploma, G.E.D., or equivalent
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience working with a Physiotherapy clinic an asset
- Ability to work on a flexible schedule
- Independent transportation is essential for this role
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We offer a collaborative, multidisciplinary work environment, competitive salary with benefits package, annual continuing education allowance, and more.
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