Physiotherapy Clinic Front Desk Representative

3 weeks ago

Kelowna, British Columbia, Canada pt Health Full time
Job Summary:

We are seeking a highly organized and customer-focused Receptionist/Care Coordinator to join our team at Lifemark Harvey Avenue in Kelowna. As a key member of our clinic staff, you will be responsible for providing exceptional patient care and administrative support to our patients, staff, and external customers.

Key Responsibilities:
  • Provide exceptional customer service to patients and visitors, answering phone calls, and responding to inquiries in a timely and professional manner.
  • Coordinate referrals for Worksafe, LTD, and ICBC clients, ensuring accurate and efficient processing.
  • Manage patient intake, data entry, and scheduling, maintaining accurate and up-to-date medical records.
  • Assist patients with completing paperwork, ensuring accuracy and minimizing errors.
  • Collect payments at the time of service, maintaining a high level of customer satisfaction.
  • Track coverage for all funding streams, ensuring approval and compliance.
  • Complete data entry and billing, ensuring timely and accurate submissions.
  • Coordinate courier packages and process incoming and outgoing email, mail, and faxes.
  • Provide administrative support to the Care Coordinator Manager and Clinic Director, contributing to a smooth and efficient clinic operation.

Requirements:
  • High School Diploma, G.E.D., or equivalent.
  • Excellent customer service skills and telephone etiquette.
  • High degree of organizational skills and ability to prioritize and multi-task.
  • Excellent communication (verbal/written) and interpersonal skills.
  • Strong computer and data entry skills.
  • Flexible and adaptable to change.
  • Experience working with a Physiotherapy clinic an asset.
  • Ability to work on a flexible schedule.
  • Independent transportation is essential for this role.

Why Lifemark:
We live our values in everything we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun. We offer a collaborative, multidisciplinary work environment, competitive salary with benefits package, annual continuing education allowance, and more. Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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