Electrical Services Manager

7 days ago

Mississauga, Ontario, Canada Kaizen Lab Inc. Full time

Rodan Energy is a leading North American energy services company dedicated to helping clients reduce their energy costs and GHG emissions. We deliver valuable energy solutions that facilitate electrification and enhance power grid efficiency.

We are seeking an experienced Electrical Services Manager to lead our technical team in delivering high-quality services to our clients. This is a full-time position based in-office, requiring strategic planning, team management, customer engagement, and continuous improvement of service delivery processes.

Main Responsibilities:

Team Leadership:

  • Lead a team of electrical technicians and engineers in providing technical services to clients.
  • Set clear objectives and ensure the team's performance meets or exceeds expectations.
  • Foster a collaborative and positive work environment that encourages innovation and growth.
  • Stay updated with industry trends, best practices, and emerging technologies related to product and services.

Service Delivery Management:

  • Manage work assignments to ensure optimal utilization of team members and contractors in delivering projects safely, on time and on budget.
  • Develop and/or oversee project plans and resources for equipment installation, customer care and ongoing maintenance to meet project scope and client requirements.
  • Responsible for new construction projects and maintenance/testing services in high voltage environments.
  • Develop and implement systems to ensure the effective and timely delivery of projects.
  • Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
  • Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
  • Identify and implement process improvements to enhance efficiency and quality of service delivery.
  • Maintain a safe and healthy workplace including proper work procedures, documentation, safety standards, training, safety audits and compliance monitoring.
  • Forecasting, planning and operational excellence to achieve and exceed business performance goals.

Customer Engagement:

  • Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams, such as Engineering and sales to ensure seamless delivery of services and alignment with client objectives.
  • Support the business development team with RFP responses, developing scope of work, and pricing projects.

Requirements:

  • Post-secondary education in a related technical field (e.g. electrical engineering, electrical technician/technologist), or other relevant work experience.
  • C.E.T., P. Eng, CEM or other relevant designations is an asset.
  • Background in electrical power distribution, metering, protection and control, communications, and electrical systems.
  • 5+ years related work experience in a supervisory capacity.
  • Knowledge of OHSA, EUSA and ESA regulations, Utility Work Protection Code, WHMIS, and other applicable legislation.
  • Advanced computer skills (MS Office, Outlook, CRM, MS Project).
  • Valid driver's license and insurance.

Compensation: The estimated annual salary for this position is $120,000-$150,000, depending on qualifications and experience.

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