Customer Experience Specialist

4 weeks ago


Montreal, Quebec, Canada EMCO Corporation Full time
About EMCO Corporation

At EMCO Corporation, we're dedicated to delivering exceptional customer experiences. As a sales support representative, you'll be an integral part of our team, working collaboratively to meet the needs of our customers.

What We Offer

We provide a comprehensive benefits package, including a competitive base salary, access to pension funds, and annual profit sharing opportunities.

Job Description

The role of a sales support is multifaceted, requiring strong communication skills, adaptability, and attention to detail. You will join a team that works together to create a great experience for our customers, providing technical and photo documents, monitoring lead times with suppliers, offering customer support, and receiving receptionist assistance.

Main Qualifications:
  • Bilingual French / English proficiency
  • A team spirit and positive attitude
  • Passion for customer service
  • Active listening skills to fully understand the needs of the sales consultant and the customer
  • Versatility and resourcefulness
  • Absence of initiative and ability to manage priorities well
  • Comfort with Microsoft office suite
Additional Information

This full-time position (40 hours/week) offers flexible scheduling from Monday to Friday. Employee assistance plans are provided, including psychologists, legal advisors, and financial coaches. The company also offers various benefits, such as seasonal tire changes, training events, and meals on-site. The office features a gym, shower facilities, and rest rooms, ensuring a pleasant work environment and promoting team spirit. Conveniently located near the metro orange line and bus stops.



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