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Customer Experience Specialist
1 month ago
**About Us
Societe Generale is a leading international banking group that aims to be the reference for financial services in Europe. We strive to foster agility, software craftsmanship, and DevOps practices within our organization.
**Job Description
We are seeking a highly skilled Customer Experience Specialist - Cloud Infrastructure to join our Digital and Data Service department. As a key member of our team, you will be responsible for ensuring the stability and availability of our software factory's services and tools.
The ideal candidate will have a strong background in Linux, Bash, Python, Jenkins, Git, and Monitoring tools. They will also have at least 5 years of experience in development or administration of Software Factory tools.
Responsibilities include:
- Ensuring the stability and availability of the software factory's services and tools
- Adhering to the platform's SLA in a Follow-The-Sun (FTS) support model
- Operating services in compliance with security regulations
- Communicating effectively regarding incidents and planned releases
- Assisting application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines
**Requirements
To succeed in this role, you will need:
- Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
- At least 5 years of experience in development or administration of Software Factory tools
- Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary
- A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
**What We Offer
We offer a competitive compensation package, including a salary range of $80,000 - $120,000 per year, depending on experience. Additionally, we provide a comprehensive benefits program, including minimum of 20 Vacation days + 4 personal days, supportive Maternity, paternity, parental and adoption leave policy, Health spending ($2,000/year) and personal spending ($1,000/year) accounts, fully sponsored virtual healthcare assistance, and Employee Assistance Program.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, please apply for this exciting opportunity.
