Customer Experience Specialist

14 hours ago


Montreal, Quebec, Canada Aesop Full time
About Us

Aesop is a global retail organization dedicated to providing exceptional customer experiences through our commitment to skin care and product knowledge.

Job Summary

We are seeking a highly motivated and experienced Customer Experience Specialist to join our team. As a Retail Consultant, you will embody our desire to engage, listen, and guide customers to products that meet their needs.

Key Responsibilities
  • Provide exceptional customer service and product knowledge to ensure an outstanding shopping experience.
  • Welcome customers into our stores and facilitate intentional interactions to deepen the way our products are experienced.
  • Present products to customers through demonstrations and recommendations, driving commercial outcomes and promoting Aesop's brand values.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience in sales or customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Demonstrated ability to work effectively in a fast-paced environment, managing multiple priorities and tasks.
  • Knowledge of skin care and industry trends, with a passion for staying up-to-date on new developments and products.
  • French language proficiency (highly preferred).
What We Offer
  • Competitive salary: $18.00/hour.
  • 10% monthly bonus potential.
  • Comprehensive benefits package, including health, dental, and vision coverage.
  • Generous product discount allowance and bi-annual complimentary product allocation.
  • Professional development opportunities and training programs.


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