Student Support Liaison

3 weeks ago

Abbotsford, British Columbia, Canada Musora Media Full time
Unlock the Power of Music with Musora Media

We're on a mission to create more musicians and keep them playing longer. As a Student Support Representative, you'll play a vital role in helping us achieve this goal.

About the Role

This is a temporary contract position that requires a high level of confidentiality, excellent communication skills, and a warm, empathetic approach when interacting with students. You'll be the first point of contact for our students, and we want to ensure that every interaction leaves a lasting note of support and satisfaction.

Key Responsibilities
  • Communicate with students through various channels, including phone, email, and chat messaging.
  • Process new sign-ups, purchases, renewals, cancellations, and refunds as needed.
  • Stay informed about marketing promotions, our websites, and reported issues.
  • Report issues for investigation by the product team.
Requirements
  • Proficiency in the English language (written and verbal).
  • Knowledge of and ability to explain basic computer tasks/processes.
  • Ability to exhibit the Company's Core Values: Empathy, Passion, and Grit.
  • Excellent verbal and written communication and strong typing skills.
  • A warm, empathetic, and upbeat approach when communicating with students.
  • Ability to maintain professionalism/confidentiality in escalated situations with customers.
  • Independent problem-solving capabilities.
  • A hands-on self-starter with a positive attitude and strong work ethic.
  • A computer and wifi adequate to conduct work.
  • Comfortable with Google Suite.
What We Offer

As a Student Support Representative, you'll have the opportunity to work with a dynamic team that's passionate about music education. We offer a flexible work environment, and you'll be responsible for helping us create new musicians and develop a culture of continuous learning and self-improvement.

We're committed to diversity, equity, and inclusion in the workplace and believe that all humans have strengths, skills, and abilities that are unique and valuable. We do not permit discrimination or harassment of any kind.

Please note that while we offer flexible work environments, we are a Canadian company and cannot sponsor visas for all permanent positions. You must be eligible to be employed in Canada to be selected.

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