Student Support Liaison

4 weeks ago


Abbotsford, British Columbia, Canada Musora Media Full time
Unlock Your Potential as a Student Support Representative

Are you passionate about empowering students to achieve their musical goals? We're seeking a dynamic and empathetic individual to join our team as a Student Support Representative. As a key member of our community, you'll play a vital role in crafting unforgettable experiences for our students.

About the Role

As a Student Support Representative, you'll be the first point of contact for our students, providing timely and personalized support through various communication channels. Your mission is to ensure every interaction leaves a lasting note of support and satisfaction.

Key Responsibilities
  • Communicate effectively with students via phone, email, and chat messaging.
  • Process new sign-ups, purchases, renewals, cancellations, and refunds as needed.
  • Stay informed about marketing promotions, our websites, and reported issues.
  • Report issues for investigation by the product team.
Requirements
  • Proficiency in the English language (written and verbal).
  • Knowledge of and ability to explain basic computer tasks/processes.
  • Ability to exhibit the Company's Core Values: Empathy, Passion, and Grit.
  • Excellent verbal and written communication and strong typing skills.
  • A warm, empathetic, and upbeat approach when communicating with students.
  • Ability to maintain professionalism/confidentiality in escalated situations with customers.
  • Independent problem-solving capabilities.
  • A hands-on self-starter with a positive attitude and strong work ethic.
What We Offer

As a Student Support Representative, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our students' musical journeys. We're committed to creating a culture of continuous learning and self-improvement, and we want you to bring your unique self to work and play.

We're an equal-opportunity employer committed to diversity, equity, and inclusion in the workplace. We believe that diversity, equity, and inclusion are a necessity and that all humans have strengths, skills, and abilities that are unique and valuable.



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